Website and security signals
Requests may produce IP address, browser, device, timing, network, error, and security-event information through the website hosting and protection stack.
Privacy notice
How information may be handled across Xillix services.
This notice describes the categories of information Xillix may receive through xillix.io, project inquiries, custom reporting work, and Luxon products. The exact data flow for a customer deployment is defined by the selected product, configuration, and written agreement.
Scope
Information you choose to provide
Xillix receives information when you contact the business, use the website assistant, request a review or demo, or use a configured service.
Legal identity: Xillix is a registered fictitious name of US Top Dog Holdings LLC, a Florida limited liability company. Formal legal references use US Top Dog Holdings LLC d/b/a Xillix.
- Contact information: name, email address, company, inquiry type, and the message you submit.
- Assistant conversations: questions, responses, and contact details you choose to share through a website or product assistant.
- Customer content: approved documents, reporting outputs, configuration details, and other inputs provided for a project or product.
- Account and support information: administrator or user details, support messages, and service records where a product requires them.
Technical information
Information generated when a service is used
Websites and software services produce operational signals. The exact fields and retention vary by surface and configuration.
Product activity
A configured product may produce questions, responses, source references, conversation state, handoff activity, and administrative events needed to operate or support it.
Browser storage
Cookies or local browser storage may be used for sessions, security, preferences, and assistant continuity. Usage can differ between the public site and individual products.
Use
Why Xillix may process information
Information is used for the purpose connected to the interaction, subject to the selected service and applicable agreement.
Respond and deliver
Answer inquiries, schedule next steps, operate the requested product, perform scoped reporting work, and provide support.
Protect and troubleshoot
Diagnose errors, prevent abuse, investigate security events, maintain availability, and understand whether a feature is working as intended.
Administer the relationship
Manage service records, communications, billing-related workflows, configuration decisions, and obligations established by a customer agreement or law.
Service providers and AI
Processing can involve other providers.
Xillix may use providers for hosting, security, communications, payments, support, storage, and AI model functionality. The provider list and settings can change by product and deployment.
AI-assisted features
Where an AI feature is enabled, a question and relevant approved-content excerpts may be sent to the model provider configured for that service so it can produce a response. Provider identity, account ownership, retention settings, and contractual terms must be confirmed for the selected deployment.
Customer-directed inputs
For custom reporting work and configured products, a customer may direct which systems, documents, exports, or content are approved for use. Customers remain responsible for having the authority to provide those inputs.
Retention and choices
Retention is based on purpose and configuration.
Xillix does not publish one deletion window for every service because the relevant records, customer settings, security needs, legal requirements, and written agreements can differ.
Privacy requests
You may ask about information associated with you, request a correction, or request deletion. Xillix may need to verify your identity and may retain information when required for security, legal, accounting, dispute, or service-integrity reasons.
Customer end users should normally contact the organization that provided their account or assistant first. That organization may control the relevant content and configuration.
Email [email protected] or use the Xillix contact page. Do not include passwords, API keys, or sensitive records in the initial message.
Need the privacy details for a specific deployment?
Tell Xillix which product or reporting project you are evaluating and which data-handling questions your review needs to answer.
Contact Xillix