AI-first website chat
Respond to visitor questions using the approved customer-facing knowledge configured for the deployment.
AI and human conversation workflow
Keep AI answers and human follow-up in one customer conversation.
LuxonFlow combines a customer-facing AI chat experience with human handoff, an agent inbox, and conversation context for teams that need a managed escalation path.
Designed for
Website visitors and the teams responding to them
Approved-source AI chat with a managed human takeover path
Product overview
One conversation across AI and human support
The website assistant handles approved-knowledge questions first. When a visitor needs a person or the configured workflow calls for escalation, the conversation can move into a human-owned inbox with its prior context.
Configuration, team access, content, routing, retention, and the handoff process are reviewed for each implementation.
Custom quote
Pricing and availability
LuxonFlow is scoped and quoted around the AI chat, human handoff, team access, inbox, transcript, and implementation requirements.
Discuss a custom quoteCore capabilities
What LuxonFlow is designed to do
The final configuration and operating scope are reviewed for each deployment.
Human handoff
Give the visitor an explicit path to request a person when direct help is needed.
Agent inbox
Let authorized team members review handoff requests and continue the conversation.
Conversation context
Preserve the prior exchange so the responding team can understand what happened before takeover.
Implementation path
Start with a bounded audience and a clear owner.
Content, access, fallback behavior, and operating responsibility are part of the implementation, not afterthoughts.
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Map the conversation
Define which questions AI should support and when a human path should appear.
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Approve content and access
Choose public knowledge, agent roles, routing, and customer information fields.
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Configure and test handoff
Validate AI responses, escalation language, inbox ownership, and end-to-end context.
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Operate and review
Review questions, handoffs, content gaps, and team workflow as usage develops.
Deployment decisions
Define what the product may use and where people step in.
Configuration and ownership
- Customer-facing approved knowledge
- Deployment-specific widget branding and wording
- Agent access and conversation ownership
- Configured handoff, routing, and retention decisions
Important boundaries
- LuxonFlow requires a defined human ownership process; software alone does not guarantee response coverage or timing.
- AI responses remain dependent on the approved knowledge and configuration provided for the deployment.
- Customer data handling, retention, and notices must be reviewed for the intended use case.
Product fit
Choose the Luxon product by audience and handoff path.
The products share an approved-knowledge approach, but they serve different users and conversation workflows.
| Product | Primary user | Best fit | Human path | Pricing |
|---|---|---|---|---|
| LuxonLink | Employees | Internal answers from approved company documents | Team escalation | Published plan |
| LuxonLeadAssist | Website visitors | Customer-facing answers and guided next steps | Contact capture and follow-up | Published plan |
| LuxonFlow | Visitors and agents | AI conversations with live human takeover | Agent inbox and ownership | Custom quote |
Frequently asked questions
How is LuxonFlow different from LuxonLeadAssist?
LuxonLeadAssist focuses on approved website answers, guided next steps, and optional contact capture. LuxonFlow adds a managed human takeover workflow, agent inbox, and continued conversation context.
Can a visitor ask for a person?
Yes. Human handoff is a core part of the scoped experience, with the final wording and routing configured for the deployment.
Is pricing published?
No fixed LuxonFlow price is published. Xillix reviews the chat, handoff, access, inbox, and implementation requirements before providing a quote.
Next steps
Continue evaluating LuxonFlow
LuxonLeadAssist
Use approved website answers and guided next steps without a full agent workflow.
Explore LuxonLeadAssistLuxonLink
Support employee questions from approved internal knowledge.
Explore LuxonLinkContact Xillix
Map the AI and human conversation workflow for a custom quote.
Explore Contact XillixSee whether LuxonFlow fits the workflow.
Bring the audience, source content, common questions, and desired human next step. Xillix will help define a responsible first deployment.
Book a LuxonFlow demo