Part of the Luxon Family
AI customer conversations with human handoff
AI answers first. Humans step in when needed.
LuxonFlow gives your website a branded AI chat widget that answers customer questions from your business knowledge base, keeps the conversation history, and lets your team take over when a real person is needed.
Pricing and availability
Available by demo and custom quote
LuxonFlow is scoped around your AI chat, human handoff, agent inbox, and transcript workflow needs. Book a demo to review the customer-facing knowledge base, handoff process, team access, and implementation requirements before pricing is quoted.
Book a DemoWhat LuxonFlow does
LuxonFlow combines approved-knowledge AI answers with a practical human handoff workflow for customer conversations.
AI-first website chat
Visitors ask questions through an embeddable chat widget on your website.
Answers from approved business knowledge
AI responses are grounded in the business knowledge you approve for customer-facing conversations.
Human handoff button
Visitors can request a real person when they need direct help or a human next step.
Confidence-aware handoff
When the AI cannot confidently answer from approved content, LuxonFlow can move the conversation into the human inbox instead of guessing.
Agent inbox
Your team can review handoff requests, read the transcript, take over, reply, and close the conversation.
Durable transcripts
Conversation history is preserved so teams can understand what happened before responding.
Source metadata for AI answers
Source and citation metadata can stay attached to AI answers for review and quality control.
Lead/contact context
When visitors choose to share details, the conversation can preserve useful contact and context for follow-up.
Brandable widget
Match the widget name, styling, prompts, and handoff wording to your customer experience.
How it works
LuxonFlow keeps the customer in one conversation as AI and human support work together.
Visitor asks a question
The customer opens the website widget and asks in plain language.
AI answers first
LuxonFlow answers from approved content selected for customer-facing use.
The conversation is saved
Messages remain available as a durable transcript for later review.
Handoff is requested
The visitor can ask for a real person, or LuxonFlow can move the conversation into the human inbox when an answer is not well supported by approved content.
Agent takes over
Your team reviews the transcript and responds from the internal inbox.
Human reply appears in the widget
The visitor sees the agent reply without starting a separate thread.
Conversation is closed and reviewed
Handled conversations can be closed and reviewed later for follow-up or quality checks.
Best for
Use LuxonFlow when your website needs more than a form, but you are not looking for a large helpdesk rollout.
Service businesses
Useful for teams with office staff, dispatchers, or operators who need to respond when customers ask for help.
Sales or support reps
Give reps a transcript before they reply so they can understand the customer request quickly.
Local businesses
Add AI to the website while keeping a human backup path for high-touch customer questions.
Startups
Use a lightweight support-chat workflow before committing to a larger customer support platform.
Teams beyond a contact form
Preserve conversation history and context instead of relying only on one-time form submissions.
LuxonFlow vs LuxonLeadAssist
Both products answer visitor questions from approved content. LuxonFlow adds a richer human handoff workflow.
LuxonLeadAssist
LuxonLeadAssist is the lighter website assistant for small businesses that want approved-content Q&A, contact capture, email notifications, reporting, and guided next steps.
View LuxonLeadAssistLuxonFlow
LuxonFlow is the richer customer conversation platform for businesses that need durable transcripts, human handoff, agent takeover, an admin inbox, and support or sales workflows where a person may need to step in.
Book a DemoHuman handoff
LuxonFlow keeps the conversation connected when the visitor needs a real person.
Visitor can request a real person
A clear handoff option lets customers ask for human help when AI is not enough.
Requests appear in an inbox
Handoff requests appear where your admin or agent can review and respond.
Transcript before takeover
Agents can review the customer question and AI conversation before replying.
Same widget reply
Human replies appear in the same website widget so the customer does not need to switch channels.
Close when handled
Conversations can be closed after the issue is handled and reviewed later if needed.
Admin inbox and transcripts
Give your team a practical place to review customer conversations and step in when needed.
Conversation filters
Review handoff requested, active, closed, and all conversations from one customer conversation view.
Full transcript view
See visitor, AI, agent, and system messages in the context of the conversation.
Takeover, reply, and close
Agents can take over the conversation, reply to the visitor, and close it after resolution.
Latest-message previews
Conversation previews help the team scan what needs attention.
Source metadata preserved
AI answer source and citation metadata can be retained for quality review.
Brandable widget
LuxonFlow can be shaped to fit your website experience without exposing internal implementation details.
Customize names and prompts
Set the widget name, welcome prompts, handoff copy, and status messages to match the customer journey.
Match your visual style
Configure colors and presentation so the chat widget feels like part of your website.
Preview before publishing
Review the experience before visitors see it live.
Workflow options to discuss
LuxonFlow is scoped around the customer conversation workflows your team actually needs.
LuxonFlow supports user-requested and confidence-aware handoff. During a demo and custom quote, we can discuss routing, assignment, internal notes, and support-system integration needs.
These workflow options are scoped during a demo and custom quote so the implementation matches the customer conversation process you actually need.
Bring AI-first customer conversations to your website
Book a demo to discuss whether LuxonFlow, LuxonLeadAssist, or another Luxon product is the right fit for your customer conversation workflow.
Book a Demo