LuxonLink / Company knowledge software

Your company’s knowledge. One intelligent conversation.

Give employees answers they can check against your company documents. When guidance falls short, admins can see the question and managers can decide which policy, procedure, or training material to improve.

Request a demoWatch The 2:00 AM Answer
Try a sample question → · See pricing →
See what a manager receives: reports, feedback & CSVs →
Sample answers by team

LuxonLink Illustrative example

LuxonLink for managers & document owners

Find the questions your company documents can’t answer.

“Who can approve an emergency repair after hours?”

The day-shift procedure names an approver. The night crew needs another answer. LuxonLink can flag a question the available documents don’t settle. An operations manager can check whether the rule is missing, unclear, or simply outside this library.

See the reports a manager can use →
LuxonLink / ReportsAdmin view
Policy Miss Events lists the after-hours repair and backup approver questions, their replies, and why they were flagged.
Actual LuxonLink screen with two fictional questions. A flagged question is a lead for review, not proof that a policy does not exist.

How the knowledge improvement cycle works

  1. 01 Ask

    An employee asks a question in their own words.

  2. 02 Check

    They read the answer and its cited source, or see that the documents don’t settle it.

  3. 03 Review

    The document owner reviews reported gaps and employee ratings.

  4. 04 Improve

    The owner clarifies the guide, updates the library, and tries the question again.

How LuxonLink works

From a shelf of manuals to an answer on the job.

Your team has already written the policies. Give people a faster way to use them.

  1. Choose the trusted documents.

    Start with the handbooks, work instructions, and product guides approved for one team. PDFs, Word documents, Markdown, and plain text are supported.

  2. Ask in everyday language.

    An employee describes the situation. LuxonLink finds relevant passages and uses them to answer. They can ask a follow-up in the same conversation.

  3. Check the source and act.

    Open the cited PDF page to check the wording. If the documents don’t settle a question, the employee knows where to stop and call in a person.

Try LuxonLink live ↗Watch a support rep use it · 31 seconds →

Inside LuxonLink / Management tour

From an unanswered question to a better procedure.

See the tools a document owner uses to decide what to fix next. These are screens from the application with fictional records and company names. Reporting and branding are available when enabled for your instance.

01 / Reporting

Take the missing questions to the people who can answer them.

The Policy Misses export includes the question, the reply, and the reason the exchange was flagged. Open it in a spreadsheet, decide which procedure needs attention, and take it to the owner. A low rating on a sourced answer is a separate signal.

Policy Misses CSV · selected fields

Question
Who can approve an emergency repair after hours?
Answer
The available documents do not specify an after-hours repair approver.
Reason Code
policy_does_not_specify
Download the sample CSV · 2 rows ↓

Scheduled email reports

Put it on the team’s agenda.

With email delivery and the scheduler configured, choose recipients, a schedule, and which CSVs to include: usage, feedback, or policy misses. A weekly review is one possible setup.

Scheduled Reports shows a weekly Operations documentation review at 09:00 Eastern.Open a sample email digest →

02 / Employee feedback

A cited answer can still need work. Let the employee tell you.

Employees can rate how useful an answer was. Admins can turn thumbs-up and thumbs-down on or off independently and review the feedback in Reports. A rating tells the owner what to investigate; it does not verify that the answer was correct.

A support rep asks what to collect, receives a reply with a playbook link, and selects Helpful response.
Employee chat · A support rep rates an answer after checking the playbook.
User Feedback settings show thumbs-up enabled and thumbs-down disabled.
Admin settings · Here only the positive control is enabled.

03 / Administration & branding

Give each team a familiar front door.

The admin panel brings settings, reporting, and branding together. Configure the company name, logo, colors, welcome text, and starter questions; preview the employee experience before saving.

Admin Home with links to Chat, Branding, Reports and Settings.
Admin Home · Available sections depend on the instance configuration.
Branding Settings showing company details and the live employee preview.
Branding Settings · Edit the identity and see the result.
See the same assistant with two company identities
Northline Works employee header with its own company name and department tagline.
Northline Works · Fictional branding example
Harbor House employee header with its own company name and department tagline.
Harbor House · Fictional branding example
Want to see both sides for your business?Request a management demo

By department

One knowledge library can change a whole shift.

Start with the department that fields the most repeat questions. Here’s what employees could ask against the guidance you choose for them.

HRHow do I request time off?

Let employees look up the policy themselves. HR can spend its time on exceptions and personal situations.

Explore the HR example →
IT service deskMy phone was replaced. Who resets my sign-in method?

Put identity checks and ticket routing within reach of the technician taking the call.

Explore the IT service desk example →
Customer supportThe delivery arrived damaged. What do I need from the customer?

Find the evidence your claims team requires before ending the call.

Explore the Customer support example →
OperationsThe packing slip lists ten cartons. Only nine arrived. What do I record?

Give every shift the same instructions for recording a shortage and notifying the right person.

Explore the Operations example →
TrainingWho signs off before my first solo shift?

Help a new hire find the checklist and approver without waiting for the trainer to come back.

Explore the Training example →
AccountingWho can approve a purchase order at this amount?

When you include your purchasing policy, staff can look up the approval threshold. The approver still makes the decision.

ManagementWhich exceptions should a shift lead escalate?

Make documented decisions available across locations and use gaps in the answers to decide what to write down next.

See how sales teams use product catalogs →

Business benefits

Spend less time looking. Keep what your team knows.

For employees

Get the same guidance across shifts.

A new hire and an experienced rep can both check the same approved page. Team starter questions and response language settings help people get going.

For document owners

See what keeps getting asked.

Admins can review feedback and unanswered questions, export records to CSV, and configure reporting. Use those questions to update a guide or capture a procedure that only one person knows.

Access & ownership

Choose what belongs in each library.

Each department has a separate instance with its own document library and settings. You choose the material approved for the people using it. An employee handbook and a confidential personnel file belong in different places.

Before rollout, agree on who gets access, who updates the sources, and what happens to questions the documents can’t answer.

Review access and data handling → · Explore platform capabilities →

Buyer’s guide

What should you compare when choosing knowledge software?

Use the same employee question with each option, then ask to see what the document owner receives. Capabilities vary across products and configurations.

Document repository or keyword search
Start here if finding the file is enough. Have someone new to the team try a question without knowing the file name or the terms its author used.
General AI assistant or FAQ chatbot
Check which sources the assistant uses, whether the employee can inspect the cited page, and what happens to questions the approved material can’t settle.
Enterprise knowledge platform
Compare your required sources, audience controls, reporting workflow, and rollout costs. Ask each provider to demonstrate its configuration using the same questions.
LuxonLink
Watch the employee ask, open the source, and rate the answer. Then inspect the flagged-question report, export the CSV, and put a document owner in charge of the next revision.

Compare a handbook workflow in LuxonLink and Confluence →

Explore the product

Ask a question. Open the page it came from.

The live assistant uses six short guides from a fictional company. Try a question relevant to your team, then check the document yourself.

  1. 01 / Human Resources

    How do I request time off?

    Try the HR question
    Employee handbookPDF ↗
  2. 02 / IT Help Desk

    A user replaced their phone. How do I restore their sign-in method?

    Try the IT question
    Service desk runbookPDF ↗
  3. 03 / Customer Support

    A customer received a damaged item. What should I collect?

    Try the Customer Support question
    Support playbookPDF ↗
  4. 04 / Sales

    Can this table fit through a 32-inch opening?

    Try the Sales question
    Product catalogPDF ↗
  5. 05 / Operations

    The packing slip lists ten cartons and we received nine. What do I record?

    Try the Operations question
    Receiving SOPPDF ↗
  6. 06 / Training

    What should I complete before my first solo shift?

    Try the Training question
    New hire guidePDF ↗

Watch the product tours → · Review answer accuracy in a documented example →

LuxonLink pricing · USD

$325 per month for your first department

5 GB of document storage included per department

Each department gets its own separate LuxonLink instance. The service fee covers software updates and technical support to keep that instance running.

AI usage is separate. You supply your own OpenAI API key and pay OpenAI directly for the AI your team uses.

First department · monthly billing

$5,400 in year one

Pay $1,500 once for setup, then $325 each month. Includes 5 GB of document storage.

Request monthly service →

First department · annual billing

$4,620 in year one

Pay $1,500 for setup and $3,120 per year for your first department for service, with 5 GB included. That’s $260 per month, saving $780 per year — 20% on base service.

Request annual service →

Each additional department

$195 per month

Plus $750 one-time setup for a standard rollout. Each department gets its own separate instance and 5 GB of document storage.

Three departments: $715 per month in base service with monthly billing.

Request a multi-department quote →

Flexible setup payments. Split the first department’s setup into two $750 payments: one at configuration and one at launch.

Need more document storage? $15 per additional 5 GB block per month for the instance that needs it.

First-year totals include setup and base service paid to Xillix. Optional storage and OpenAI usage are separate. LuxonLeadAssist is priced separately.

Talk to Xillix

Your company already has the answers.

Show us where employees get stuck. In your demo, we’ll walk through the employee’s question, the source they can check, and what it would take to roll LuxonLink out to your team.

Request a LuxonLink demoTry the live demo ↗