Assistant answer
Ask for the order number and a photo of the damage. Attach both to the case before sending it to the claims team.
Check the source excerpt ↓LuxonLink for Customer Support
Damaged deliveries and returns
Help support reps check which evidence a damaged-delivery case needs, who reviews it, and which policy page supports their next step.
Illustrative example
A customer received a damaged item. What should I collect?
This example uses fictional company guidance. Your assistant would use the documents you approve.
Source excerpt
Support playbook · Delivery damage
Record the order number and attach a photo of the damage to the case. Route the completed case to Claims.Open the source PDF · page 1
Watch the Customer Support film · 31s
For customer service representatives. Representatives can check the written policy before promising a remedy. Exceptions go to the team that can authorize them.
From the Xillix field notes
The photo, the order number, and the next team
The sample playbook asks for two pieces of evidence. Check whether the assistant also identifies Claims as the team that reviews the completed case.
Read the damaged-delivery field note →Talk to Xillix
See LuxonLink at work for Customer Support.
Bring one recurring question and the document your team uses to answer it.