Assistant answer
Record the nine cartons received, note the shortage on the delivery paperwork, and notify the shift lead.
Check the source excerpt ↓LuxonLink for Operations
Receiving procedures and short shipments
Ask how to record a short shipment, check the receiving SOP, and see how the answer changes when the packing slip lists a different count.
Illustrative example
The packing slip lists ten cartons and we received nine. What do I record?
This example uses fictional company guidance. Your assistant would use the documents you approve.
Source excerpt
Receiving SOP · Short shipments
Count cartons on arrival. Record the actual count, note any shortage on the delivery paperwork, and alert the shift lead.Open the source PDF · page 1
Watch the Operations film · 60s
For operations staff and shift leads. The receiving system remains the place to record a count or change an order.
From the Xillix field notes
What if the slip lists twelve instead of ten?
We kept nine cartons received and changed the expected count from ten to twelve. The shortage in the answer changed from one to three. The same PDF page supported the procedure.
Read the four-question receiving test →Talk to Xillix
See LuxonLink at work for Operations.
Bring one recurring question and the document your team uses to answer it.