LuxonLink for IT

Troubleshooting and access

Give technicians the troubleshooting steps for the systems your company actually uses.

Illustrative example

A user replaced their phone. How do I restore their sign-in method?

This example uses fictional company guidance. Your assistant would use the documents you approve.

Assistant answer

Verify the user through the help desk identity check, then route the MFA reset ticket to Identity Operations.

Source excerpt

For replacement phones, complete the help desk identity check. Assign MFA reset requests to Identity Operations.

For service desk technicians. The assistant can find the approved procedure. Authorized technicians perform account changes.

Talk to Xillix

Bring one recurring question and the document your team uses to answer it.